Privacy Policy

1. Introduction

This Privacy Policy explains how Telvify ("we", "us", or "our") collects, uses, stores, shares, and protects information when you use our AI-powered phone receptionist platform at telvify.com and app.telvify.com (the "Service").

This policy applies to two categories of individuals:

• Users: Business owners and operators who create accounts and use the Service
• Callers: Individuals who call phone numbers connected to the Service

By using the Service, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information from Users (Account Holders)

Data Type	Examples	Purpose
Account info	Username, email, password (hashed)	Authentication and account management
Business info	Business name, services, hours, FAQs, system prompt	Configuring the AI receptionist
Phone configuration	Twilio phone number, webhook paths	Routing inbound calls
Catalog data	Product/service listings, inventory	Enabling search during calls
Payment info	Card details (processed by Stripe), transaction history	Billing and subscription management
Google account	Google email, OAuth tokens	Calendar integration for appointment booking
Voice preference	Selected voice ID	Text-to-speech configuration

2.2 Information from Callers

Data Type	Examples	Purpose
Phone number	Caller ID from Twilio	Call logging and lead identification
Call audio	Voice recording of the conversation	Recording, transcription, and quality assurance
Transcription	Text version of the conversation	AI summaries, lead extraction
Caller-provided info	Name, email, appointment preferences, questions	Lead capture, appointment booking
Call metadata	Call duration, timestamp, call SID	Analytics and billing

2.3 Automatically Collected Information

When you access the Service dashboard, we may collect standard web analytics data such as IP address, browser type, device type, and pages visited. This data is used to maintain and improve the Service.

3. How We Use Your Information

We use collected information for the following purposes:

• Operating the Service: Answering calls, conducting AI conversations, capturing leads, booking appointments, generating summaries, and providing recordings
• Account management: Authentication, subscription management, billing, and usage tracking
• Service improvement: Analyzing usage patterns, diagnosing technical issues, and improving AI performance
• Communication: Sending account-related notifications such as subscription renewals, low balance alerts, and service updates
• Legal compliance: Meeting legal obligations, responding to lawful requests, and enforcing our Terms of Service

We do not use your data or your callers' data for advertising purposes. We do not sell personal information to third parties.

4. Third-Party Services and Data Sharing

To provide the Service, we share data with the following third-party providers. Each provider receives only the data necessary for their function:

Provider	Function	Data Shared
Twilio	Telephony and call routing	Phone numbers, call audio streams
Deepgram	Speech-to-text transcription	Call audio for real-time transcription
OpenAI	AI language processing	Transcribed text, system prompts, conversation context
ElevenLabs	Text-to-speech voice synthesis	AI-generated response text
Stripe	Payment processing	Payment card details, transaction amounts
Google	Calendar integration	Calendar events (read/write), OAuth tokens

We do not share your information with any parties beyond those listed above, except when required by law or with your explicit consent.

5. Google API — Limited Use Disclosure

When you connect your Google account to Telvify for appointment booking, we access your Google Calendar data. Here is exactly what we access and how we use it:

5.1 What We Access

• Google Calendar events: We read your calendar to check availability for appointment slots
• Google Calendar event creation: We create calendar events when callers book appointments through the AI
• Google email address: We store your Google email to display which account is connected in the dashboard

5.2 How We Use Google Data

• Google Calendar data is used solely to provide the appointment booking feature within Telvify
• We do not use Google data for advertising, market research, or any purpose unrelated to the Service
• We do not sell, rent, or share Google user data with third parties except as necessary to provide the Service (e.g., the AI checks availability during a call)
• We do not use Google data to train machine learning or AI models
• Google OAuth tokens are stored securely in our database and are used only to make authorized API calls on your behalf

5.3 Revoking Access

You can disconnect your Google account at any time through the Telvify dashboard under the Calendar integration section. Upon disconnection, we delete your stored Google OAuth tokens. You can also revoke access directly from your Google Account permissions page.

6. Call Recording

The Service records phone calls to provide recordings, transcriptions, and AI-generated summaries. Recordings are:

• Stored as WAV audio files on our servers
• Accessible to the account holder through the Service dashboard
• Used to generate transcripts and AI call summaries
• Retained until deleted by the account holder or upon account termination

Important: Account holders (Users) are responsible for complying with all applicable call recording and consent laws in their jurisdiction. Telvify provides the technical capability to record; the legal responsibility for obtaining consent lies with the User.

7. Data Storage and Security

We take reasonable measures to protect your data:

• Account passwords are stored using secure hashing algorithms
• Payment information is processed by Stripe and never stored on our servers
• Google OAuth tokens are stored in our database with access restricted to the Service
• Call recordings are stored on secured servers with access controls
• All communication between your browser and our servers uses HTTPS/TLS encryption
• Database access is restricted to authorized application processes

No method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

• Account data: Retained while your account is active and for a reasonable period after termination
• Call recordings: Retained until deleted by the User or upon account termination
• Call logs and transcripts: Retained while your account is active
• Lead data: Retained while your account is active
• Payment logs: Retained as required for financial record-keeping and legal compliance
• Google tokens: Deleted when you disconnect your Google account or when your account is terminated

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Data portability: Request your data in a machine-readable format
• Withdrawal of consent: Withdraw consent for optional data processing (e.g., disconnect Google Calendar)

To exercise any of these rights, contact us at support@telvify.com.

10. Caller Privacy

Callers' phone calls are processed by the AI in real time. Callers should be aware that:

• Their calls may be recorded by the business using Telvify
• Information they share during the call (name, phone number, questions, preferences) may be captured and stored as lead data
• Their speech is processed by third-party services (Deepgram, OpenAI) to enable the AI conversation

Callers with questions about how their data is handled should contact the business they called. Users of the Service are responsible for informing callers about recording and data practices as required by law.

11. Children's Privacy

The Service is designed for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. International Data

Our servers and third-party providers may process data in countries outside your own. By using the Service, you consent to the transfer and processing of your data in these locations. We take reasonable steps to ensure your data is treated securely regardless of where it is processed.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service dashboard. The "Last updated" date at the top of this page indicates when the policy was last revised.

14. Contact Us

If you have questions about this Privacy Policy, your data, or how we handle Google user data, please contact us:

Email: support@telvify.com
Website: telvify.com