Last updated: August 13, 2026
These Terms of Service ("Terms") govern your access to and use of the Telvify platform, including the website at telvify.com, the application at app.telvify.com, and all related services (collectively, the "Service") operated by Telvify ("we", "us", or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Telvify provides an AI-powered phone receptionist for businesses. The Service includes:
To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business.
The Service operates on a subscription model:
Payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees. All fees are non-refundable except as required by applicable law or at our sole discretion.
If your call minute balance reaches zero during an active call, the call may be terminated. If your subscription expires, inbound calls will not be answered by the Service until renewed.
We may offer a free trial period for new accounts. During the trial, you have access to the full Service. No credit card is required to start a trial. At the end of the trial, you must subscribe to continue using the Service.
You agree to use the Service only for lawful business purposes. You must not:
We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms.
The Service records phone calls for quality assurance, transcription, and AI-generated summaries. You are solely responsible for ensuring that call recording complies with all applicable laws in your jurisdiction, including but not limited to federal and state wiretapping, eavesdropping, and consent laws.
Many jurisdictions require one-party or all-party consent before recording a call. You must configure your AI greeting and system prompt to include appropriate disclosure if required by law. Telvify is not liable for your failure to obtain proper consent.
The Service offers optional integration with Google Calendar to enable appointment booking during calls. When you connect your Google account:
Telvify's use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements. We only use Google Calendar data for the purpose of providing appointment booking functionality within the Service.
The Service uses artificial intelligence to conduct voice conversations with callers. While we strive for accuracy, AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. You acknowledge that:
Telvify is not liable for any actions taken by callers based on information provided by the AI during calls.
The Service relies on third-party providers for core functionality, including:
Your use of the Service is also subject to the terms and policies of these providers. We are not responsible for outages, changes, or limitations imposed by third-party services.
You retain ownership of all content you provide to the Service, including your business information, system prompts, catalog data, and any data entered into the dashboard. You grant us a limited license to use this content solely for the purpose of operating the Service on your behalf.
Call recordings, transcripts, and AI-generated summaries are stored on your behalf and are accessible through your dashboard. You may delete recordings and data through the Service interface.
The Service, including its design, code, features, documentation, and branding, is owned by Telvify and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your data and the data of your callers.
To the maximum extent permitted by law, Telvify shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to lost revenue, missed calls, incorrect AI responses, failed bookings, or data loss.
Our total liability for any claim arising from the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that AI responses will be accurate in all cases.
You agree to indemnify and hold harmless Telvify and its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation, including call recording consent laws.
You may cancel your subscription and stop using the Service at any time. Upon cancellation, your access will continue until the end of the current billing period. We may also terminate or suspend your account for violation of these Terms, with or without notice.
Upon termination, your right to use the Service ceases. We may retain your data for a reasonable period to comply with legal obligations, after which it will be deleted.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service dashboard. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration or in the courts of competent jurisdiction.
If you have questions about these Terms, please contact us at:
Email: support@telvify.com
Website: telvify.com